Last Updated: July 8, 2026
Welcome to Fraglowy. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.
1. About Fraglowy
Fraglowy is an online retail store operated from India and provides products for customers located in Australia.
Business Name: Fraglowy
Business Address:
406 Vinoba Basti,
Ward No. 26,
Ganganagar, Rajasthan 335001,
India
Email: info@goodsfolk.com
Phone: +91 8104188096
2. Eligibility
By using our website, you confirm that:
- You are at least 18 years of age or have the permission of a parent or legal guardian.
- You have the legal capacity to enter into a binding agreement.
- The information you provide is accurate, current, and complete.
3. Products
We make every reasonable effort to ensure that product descriptions, specifications, images, and pricing are accurate.
However:
- Product images are for illustrative purposes only.
- Colours may vary depending on your device or screen settings.
- Minor differences in packaging or appearance may occur.
- We reserve the right to correct errors, inaccuracies, or omissions without prior notice.
Availability of products is not guaranteed and may change without notice.
4. Pricing and Payments
All prices displayed on our website are shown in the applicable currency at checkout unless otherwise stated.
Customers are responsible for paying:
- Product prices
- Shipping charges
- Applicable customs duties, import taxes, or government fees (if imposed by Australian authorities)
Payments must be successfully authorized before an order can be processed.
5. Order Acceptance
Submitting an order does not guarantee acceptance.
We reserve the right to refuse, limit, or cancel any order for reasons including, but not limited to:
- Suspected fraud
- Pricing errors
- Product availability
- Payment issues
- Violation of these Terms
- Compliance with applicable laws
If payment has already been collected for a cancelled order, an appropriate refund will be issued.
6. Shipping
Orders are processed and shipped from India.
Current estimated processing time:
- 1–2 business days
Estimated delivery to Australia:
- 12–18 business days
Delivery times are estimates only and may vary due to customs processing, carrier delays, weather conditions, public holidays, or other circumstances beyond our control.
For complete shipping information, please refer to our Shipping Policy.
7. Customs, Duties, and Import Charges
Orders shipped internationally may be subject to customs inspections, import duties, taxes, or other government-imposed charges.
Unless otherwise stated, these charges are the responsibility of the customer.
Fraglowy is not responsible for delays caused by customs authorities.
8. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are handled in accordance with our Returns & Refund Policy.
Customers should review that policy before making a purchase.
9. Order Cancellations
Orders may be cancelled before they are processed for shipment.
Once an order has been dispatched, cancellation is no longer possible. Customers may instead request a return in accordance with our Returns & Refund Policy.
10. Customer Responsibilities
Customers agree to:
- Provide accurate billing and shipping information.
- Keep contact information up to date.
- Ensure the shipping address is correct before placing an order.
- Comply with applicable laws relating to imported products.
Fraglowy is not responsible for delivery issues resulting from incorrect information supplied by the customer.
11. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Product images
- Graphics
- Text
- Icons
- Website design
- Layout
- Software
is owned by or licensed to Fraglowy and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
12. Prohibited Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to interfere with website security or functionality.
- Upload malicious software or harmful code.
- Copy or exploit website content without authorization.
- Engage in fraudulent or misleading activities.
13. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and products are provided on an “as available” and “as is” basis.
Except where consumer guarantees cannot legally be excluded, Fraglowy does not make warranties regarding:
- Continuous website availability
- Error-free operation
- Compatibility with all devices
- Uninterrupted access
Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.
14. Limitation of Liability
To the maximum extent permitted by law, Fraglowy shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:
- Use of the website
- Delayed deliveries
- Carrier delays
- Customs delays
- Loss of profits
- Business interruption
- Technical issues beyond our reasonable control
Where liability cannot legally be excluded, it is limited to the remedies available under applicable law.
15. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
16. Third-Party Links
Our website may contain links to third-party websites for your convenience.
Fraglowy is not responsible for the content, privacy practices, or services offered by third-party websites.
17. Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies you may have under Australian Consumer Law or other applicable legislation that cannot legally be excluded.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes become effective immediately upon publication on this website unless otherwise stated.
Your continued use of the website after updates are posted constitutes acceptance of the revised Terms.
19. Governing Law
These Terms & Conditions are governed by the laws applicable in India, except where mandatory consumer protection laws in Australia apply to eligible customers and cannot be excluded.
Any disputes arising from these Terms shall be resolved in the appropriate courts with jurisdiction under applicable law.
20. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.5
- Website Name: Fraglowy
- Company Name: Fraglowy
- Address: 406 Vinoba Basti, Ward No. 26, Ganganagar, Rajasthan 335001, India
- E-Mail: info@goodsfolk.com
- Phone: +91 8104188096
- Contact From: Here
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Indian Standard Time (IST) – GMT+5:30
🕒 Response Time: We aim to respond within 1–2 business days.