Last Updated: July 2026
At Fraglowy, we are committed to providing a secure and convenient payment experience. This Payment Policy explains the payment methods we accept, when payments are processed, and how payment-related issues are handled.
1. Accepted Payment Method
We currently accept payments through:
- PayPal
During checkout, you will be redirected to PayPal’s secure payment platform to complete your purchase.
2. Secure Payments
All payments are processed securely through PayPal.
Fraglowy does not collect or store your full payment card details. Payment information is handled directly by PayPal using industry-standard security and encryption technologies.
For more information about how PayPal handles your payment information, please review PayPal’s Privacy Policy and User Agreement.
3. Payment Authorization
Payment must be successfully authorized before your order can be processed.
If your payment cannot be authorized or is declined, your order will not be confirmed until successful payment has been received.
4. Order Confirmation
Once your payment has been successfully completed, you will receive an order confirmation email containing your order details.
If you do not receive your confirmation email within a reasonable time, please contact our customer support team.
5. Currency
Orders are charged in the currency displayed at checkout.
If your payment method uses a different currency, your bank or PayPal may apply exchange rates or currency conversion fees. These charges are determined by your payment provider and are the customer’s responsibility.
6. Pricing
We make every effort to ensure that product prices displayed on our website are accurate.
If a pricing error occurs, Fraglowy reserves the right to:
- Correct the error;
- Cancel the affected order; and
- Issue a full refund if payment has already been collected.
7. Taxes, Duties, and Import Charges
Product prices do not include any customs duties, import taxes, or other government-imposed fees unless expressly stated.
Customers are responsible for any customs duties, import taxes, or clearance fees that may apply when orders are imported into Australia.
8. Failed or Declined Payments
A payment may fail for various reasons, including:
- Incorrect payment information
- Insufficient funds
- Bank or PayPal security checks
- Payment authorization issues
If your payment is declined, please verify your payment details or contact PayPal or your financial institution for assistance before attempting your purchase again.
9. Refunds
Approved refunds are issued to the original payment method used for the purchase.
Once approved, refunds are generally processed within 1–5 business days. Depending on PayPal or your financial institution, it may take additional time for the refunded amount to appear in your account.
Please refer to our Returns & Refund Policy for complete refund eligibility and procedures.
10. Fraud Prevention
To protect our customers and our business, Fraglowy reserves the right to:
- Review orders for suspected fraudulent activity;
- Request additional verification where necessary;
- Cancel or refuse orders that appear to be fraudulent or unauthorized.
If an order is cancelled for security reasons after payment has been received, a full refund will be issued.
11. Payment Disputes
If you believe a payment has been processed incorrectly or you have a billing concern, please contact us before opening a dispute through PayPal.
We will make every reasonable effort to resolve payment-related issues promptly and fairly.
12. Contact Us
If you have any questions regarding this Payment Policy or your payment, please contact us.
- Website Name: Fraglowy
- Company Name: Fraglowy
- Address: 406 Vinoba Basti, Ward No. 26, Ganganagar, Rajasthan 335001, India
- E-Mail: info@goodsfolk.com
- Phone: +91 8104188096
- Contact From: Here
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Indian Standard Time (IST) – GMT+5:30
🕒 Response Time: We aim to respond within 1–2 business days.