Last Updated: July 2026
At Fraglowy, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help. This Returns & Refund Policy explains the conditions for returns, exchanges, refunds, and cancellations.
1. Return Policy Overview
| Policy Item | Details |
|---|---|
| Store Name | Fraglowy |
| Country Served | Australia |
| Return Method | By mail |
| Return Window | 30 days from the delivery date |
| Product Condition | New, unused, unworn, and in its original packaging |
| Defective Products | Accepted |
| Damaged Products | Accepted |
| Incorrect Items | Accepted |
| Change of Mind Returns | Accepted |
| Exchanges | Accepted |
| Restocking Fee | None |
| Refund Processing | 1–5 business days after approval |
| Return Shipping Label | Customer responsibility unless the item is defective, damaged, or incorrect |
2. Return Window
You may request a return within 30 days of the date your order is delivered.
The delivery date is determined using the shipping carrier’s tracking information.
Unfortunately, requests received after the 30-day return period may not be accepted.
3. Eligible Returns
We accept returns under the following circumstances.
| Return Reason | Accepted | Conditions |
|---|---|---|
| Damaged item received | Yes | Photos may be required |
| Defective item | Yes | Must be reported within the return period |
| Incorrect item received | Yes | Must match the original order |
| Change of mind | Yes | Item must be unused and in original condition |
| Item damaged after delivery | No | Not eligible |
| Used or worn items | No | Not eligible |
| Returns sent without approval | No | Prior authorization is required |
4. How to Start a Return
Before returning any item, please contact our customer support team.
Please include:
- Your order number
- Your full name
- A description of the issue
- Clear photographs of the item and packaging (if the item is damaged, defective, or incorrect)
Email: info@goodsfolk.com
Our team will review your request and provide return instructions, including the return address if your request is approved.
Please do not send items back without prior approval, as they may not be accepted.
5. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
After reviewing your request, Fraglowy may offer one of the following, depending on the circumstances:
- A replacement
- An exchange
- A full refund
If your claim is approved, Fraglowy will cover the reasonable cost of return shipping.
6. Change of Mind Returns
We accept change-of-mind returns provided that:
- The request is made within 30 days of delivery.
- The product is unused, unworn, and in its original packaging.
- All accessories, manuals, and included items are returned.
- The item passes inspection after it is received.
For change-of-mind returns:
- Customers are responsible for return shipping costs.
- Original shipping charges paid at checkout are non-refundable unless required by law or the return is due to our error.
7. Exchanges
We are happy to exchange eligible items within the 30-day return period.
| Exchange Reason | Accepted |
|---|---|
| Defective item | Yes |
| Damaged item | Yes |
| Incorrect item received | Yes |
| Change of mind | Yes (customer pays return shipping) |
Exchange requests should be submitted by emailing info@goodsfolk.com.
8. Return Shipping Costs
| Return Reason | Return Shipping Responsibility |
|---|---|
| Defective item | Fraglowy |
| Damaged item | Fraglowy |
| Incorrect item received | Fraglowy |
| Change of mind | Customer |
| Non-defective return | Customer |
Customers are encouraged to use a trackable shipping service for returns, as Fraglowy is not responsible for returns lost in transit.
9. Refunds
Once your returned item is received and inspected, we will notify you of the outcome.
If your return is approved:
- Your refund will be issued to the original payment method used for the purchase.
- Refunds are processed within 1–5 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.
If your return is rejected because it does not meet our return requirements, we will notify you with the reason.
10. Restocking Fees
Fraglowy does not charge any restocking fees.
| Fee Type | Amount |
|---|---|
| Restocking Fee | None |
11. Order Cancellation
Orders may be cancelled before they are processed for shipment.
If your order has already been shipped, it cannot be cancelled. However, you may request a return after delivery in accordance with this policy.
To request a cancellation, please contact us as soon as possible at info@goodsfolk.com.
12. Non-Eligible Returns
Returns may not be accepted if:
- The item has been used, worn, washed, or altered.
- The item is damaged after delivery due to misuse or improper handling.
- The return request is made more than 30 days after delivery.
- The item is returned without prior approval.
- Original packaging, accessories, or components are missing.
13. Australian Consumer Law
Nothing in this Returns & Refund Policy excludes, limits, or modifies any rights or remedies you may have under applicable Australian Consumer Law.
Where required by law, you may be entitled to a repair, replacement, or refund for goods that are faulty, not as described, or fail to meet applicable consumer guarantees.
14. Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us.
- Website Name: Fraglowy
- Company Name: Fraglowy
- Address: 406 Vinoba Basti, Ward No. 26, Ganganagar, Rajasthan 335001, India
- E-Mail: info@goodsfolk.com
- Phone: +91 8104188096
- Contact From: Here
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Indian Standard Time (IST) – GMT+5:30
🕒 Response Time: We aim to respond within 1–2 business days.