Last Updated: July 2026
At Fraglowy, we understand that you may need to change or cancel your order. This Cancellation Policy explains when cancellations are possible and how they are handled.
1. Order Cancellation
You may request to cancel your order before it has been processed and shipped.
Since we aim to process orders within 1–2 business days, we recommend contacting us as soon as possible after placing your order.
Submitting a cancellation request does not guarantee that the order can be cancelled. Requests are processed based on the current status of your order.
2. How to Request a Cancellation
To request an order cancellation, please contact our customer support team with the following information:
- Your full name
- Order number
- Email address used for the order
- Reason for cancellation (optional)
Email: info@goodsfolk.com
Our team will review your request and confirm whether your order can be cancelled.
3. Orders That Have Already Shipped
If your order has already been dispatched, it can no longer be cancelled.
After delivery, you may request a return in accordance with our Returns & Refund Policy, provided the item meets the applicable return requirements.
4. Cancellation Refunds
If your cancellation request is approved before shipment:
- Your order will be cancelled.
- Any payment received will be refunded to your original payment method.
- Refunds are typically processed within 1–5 business days after the cancellation is approved.
Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.
5. Orders That Cannot Be Cancelled
An order may not be eligible for cancellation if:
- It has already been processed for shipment.
- It has been dispatched by the shipping carrier.
- The cancellation request is received after shipment.
In these cases, you may be able to return the item after delivery in accordance with our Returns & Refund Policy.
6. Changes to Orders
If you need to change your shipping address or other order details, please contact us immediately after placing your order.
We will make reasonable efforts to accommodate your request if the order has not yet been processed. However, we cannot guarantee that changes can be made once processing has begun.
7. Fraud Prevention
Fraglowy reserves the right to refuse or cancel any order if we suspect:
- Fraudulent activity
- Unauthorized transactions
- Payment verification issues
- Pricing or system errors
- Violations of our Terms & Conditions
If we cancel your order for any of these reasons after payment has been received, a full refund will be issued.
8. Contact Us
If you have any questions about this Cancellation Policy or wish to request a cancellation, please contact us.
- Website Name: Fraglowy
- Company Name: Fraglowy
- Address: 406 Vinoba Basti, Ward No. 26, Ganganagar, Rajasthan 335001, India
- E-Mail: info@goodsfolk.com
- Phone: +91 8104188096
- Contact From: Here
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Indian Standard Time (IST) – GMT+5:30
🕒 Response Time: We aim to respond within 1–2 business days.