Last Updated: July 2026
At Fraglowy, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Shipping Destination
We currently ship from India to Australia only.
At this time, we do not offer international shipping to other countries.
Order Processing
- Orders are processed within 1–2 business days after payment has been successfully received.
- Orders are processed Monday through Friday, excluding public holidays.
- Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that processing time is separate from shipping time.
Shipping Carrier
All orders are shipped using:
- India Post
The shipping carrier may change only if required due to operational reasons or delivery restrictions.
Delivery Time
Estimated delivery time to Australia is:
- 12–18 business days
Delivery estimates begin after your order has been dispatched.
Please note that delivery times are estimates and may vary due to:
- Customs inspections
- Weather conditions
- Public holidays
- Remote delivery locations
- Carrier delays
- Other unforeseen circumstances beyond our control
Fraglowy cannot guarantee delivery dates.
Shipping Charges
Shipping charges are calculated during checkout.
Our standard shipping rate is:
- AUD 14.99 per item
The final shipping cost will be displayed before you complete your purchase.
Order Tracking
Once your order has been shipped, we will send a tracking number to the email address provided during checkout.
Tracking information is generally available after your order has been processed and dispatched.
If you do not receive your tracking email, please contact us at:
Email: info@goodsfolk.com
Customs, Duties & Import Charges
Orders shipped to Australia may be subject to customs inspections, import duties, taxes, or other government-imposed charges.
- Fraglowy does not collect customs duties or import taxes.
- Any customs duties, import taxes, clearance fees, or related charges are the customer’s responsibility.
- Customs authorities may delay delivery while processing imported shipments.
Delayed Deliveries
Although we strive to deliver orders within the estimated timeframe, delays can occasionally occur.
If your package has not arrived within the expected delivery period:
- Check your tracking information.
- Allow additional time for carrier updates.
- Contact our customer support team for assistance.
Email: info@goodsfolk.com
We will work with the shipping carrier to investigate the shipment whenever possible.
Damaged, Lost, or Missing Packages
If your order arrives damaged or if any items are missing, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photographs of the package
- Photos of the damaged item(s)
- A brief description of the issue
Send your claim to:
Email: info@goodsfolk.com
Claims submitted after 7 days may not be eligible for review.
Delivery Addresses
We deliver to:
- Residential addresses
- Business addresses
- PO Box addresses (where supported by the shipping carrier)
Please ensure your shipping information is complete and accurate before placing your order.
Fraglowy is not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.
Express Shipping
We currently do not offer express or priority shipping.
All orders are shipped using our standard shipping service.
Local Pickup
Fraglowy does not offer:
- Local pickup
- Local delivery
All orders are shipped directly from India.
Undeliverable Packages & Return to Sender
If a shipment cannot be delivered because of reasons including, but not limited to:
- Incorrect address
- Unclaimed package
- Delivery refusal
- Failure to complete customs requirements
the package may be returned to us by the shipping carrier.
If the package is successfully returned:
- Customers may request that the order be reshipped.
- Reshipping charges will apply and must be paid before the order is shipped again.
- Original shipping charges are non-refundable.
If applicable, customers are responsible for any return shipping costs charged by the carrier.
Shipping Restrictions
We reserve the right to refuse or cancel shipments where delivery is prohibited by applicable laws, carrier restrictions, or government regulations.
Contact Us
If you have any questions about shipping or your order, please contact us.
- Website Name: Fraglowy
- Company Name: Fraglowy
- Address: 406 Vinoba Basti, Ward No. 26, Ganganagar, Rajasthan 335001, India
- E-Mail: info@goodsfolk.com
- Phone: +91 8104188096
- Contact From: Here
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 6:00 PM
- Saturday and Sunday: Closed
- Time Zone: Indian Standard Time (IST) – GMT+5:30
🕒 Response Time: We aim to respond within 1–2 business days.