General
What is Fraglowy?
Fraglowy is an online store operated from India, serving customers across Australia with quality products and secure online shopping.
Where are you located?
Our business is located at:
Fraglowy
406 Vinoba Basti,
Ward No. 26,
Ganganagar, Rajasthan 335001,
India
Which countries do you ship to?
We currently ship to Australia only.
Orders
How do I place an order?
Simply browse our website, add your desired products to your cart, proceed to checkout, and complete your payment securely using PayPal.
Can I cancel my order?
Yes. Orders may be cancelled before they have been processed for shipment.
If your order has already been dispatched, you will need to wait until delivery and then request a return in accordance with our Returns & Refund Policy.
Can I change my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your shipping address.
Please contact us as soon as possible at info@goodsfolk.com.
Shipping
Where are orders shipped from?
All orders are processed and shipped from India.
How long does order processing take?
Orders are typically processed within 1–2 business days.
How long does delivery take?
Estimated delivery to Australia is 12–18 business days after dispatch.
Please note that delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.
Which shipping carrier do you use?
We currently ship all orders using India Post.
How much does shipping cost?
Shipping is charged at a flat rate of AUD 14.99 per item.
The final shipping cost will be displayed during checkout before payment.
Will I receive a tracking number?
Yes.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Do you offer express shipping?
No.
At this time, we only offer standard shipping.
Do you deliver to PO Box addresses?
Yes.
We can ship to PO Box addresses where supported by the shipping carrier.
Customs
Will I have to pay customs duties or import taxes?
Orders shipped to Australia may be subject to customs duties, import taxes, or other government charges.
These charges are not included in your purchase price and are the responsibility of the customer.
Returns & Refunds
What is your return period?
You may request a return within 30 days of the delivery date.
Do you accept change-of-mind returns?
Yes.
Items must be unused, unworn, in their original packaging, and returned within 30 days of delivery.
Customers are responsible for return shipping costs for change-of-mind returns.
What if my order arrives damaged or defective?
Please contact us within 30 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
If your claim is approved, we will arrange an appropriate replacement, exchange, or refund.
Who pays for return shipping?
For approved returns:
- Fraglowy pays return shipping costs for damaged, defective, or incorrect items.
- Customers pay return shipping costs for change-of-mind or other eligible non-defective returns.
How long does it take to receive my refund?
Once your returned item has been received and approved, refunds are generally processed within 1–5 business days.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
Payments
Which payment methods do you accept?
We currently accept payments through PayPal.
Is my payment secure?
Yes.
All payments are securely processed through PayPal using industry-standard encryption. Fraglowy does not store your full payment card details.
Products
The product I received looks slightly different from the website photos. Is this normal?
Yes.
Product colours and appearance may vary slightly due to screen settings, lighting, manufacturing updates, or packaging changes.
What happens if a product is out of stock after I place my order?
If a product becomes unavailable after your order has been placed, we will contact you as soon as possible and offer an appropriate solution, such as a replacement (where available) or a full refund.
Customer Support
How can I contact Fraglowy?
You can contact our customer support team using the details below:
Email: info@goodsfolk.com
Phone: +91 8104188096
What are your customer support hours?
Monday – Friday: 9:00 AM – 6:00 PM (IST)
Saturday & Sunday: Closed
How long does it take to receive a response?
We aim to respond to all customer enquiries within 1–2 business days.
Still Need Help?
If you cannot find the answer to your question, please contact our customer support team.
Email: info@goodsfolk.com
Phone: +91 8104188096
We are always happy to assist you.